Shipping Policy

Last updated: September 8, 2026

Bexemi uses a set of shipment signals so you can understand what may happen between checkout and arrival. This policy applies to purchases through bexemi.com. Delivery estimates are estimates rather than guaranteed dates. For assistance, send the order number and relevant tracking details to support@bexemi.com.

Signal READY — payment received and preparation begins

Our current operating default is to prepare most paid orders in 1–3 business days, excluding weekends and public holidays. Payment review, stock confirmation, large-item coordination, unusually high demand, or exceptional disruption can extend this period. We use the order contact details if a material issue requires attention.

Signal ROUTE — checkout shows the available destination choices

Eligible countries or regions, delivery methods, charges, and estimated ranges appear at checkout when available. The displayed route depends on the item, destination, address, carrier capacity, and other operational limits. We do not promise a destination or method that checkout does not offer.

Signal ADDRESS — verify the handoff details

Before paying, check the recipient name, street and unit, city, region, postal code, country, telephone number, and email. Contact us immediately about a correction. We will try to help, but a change is not guaranteed once fulfilment begins. Where law permits, actual costs caused by an incorrect or incomplete customer-provided address may be charged to the customer.

Signal SPLIT — one order can travel as several parcels

Desks, vanities, mirrors, glass panels, stools, drawers, frames, hardware, electrical components, and other bulky or fragile pieces can be divided into multiple cartons or dispatched from different fulfilment points. Smaller devices or apparel may also ship separately. Each parcel can receive its own tracking number and arrival date. We do not add a new shipping charge solely because we divide a paid order after checkout.

Signal SCAN — tracking is active

When tracking is available, it is sent through the order’s email address or contact channel. A carrier may need up to 48 hours after the dispatch message to show the first scan. Keep every number until all expected cartons arrive.

Signal ACCESS — prepare the destination for a large parcel

Measure gates, elevators, stairwells, halls, corners, and doorways against packaged dimensions where available. Respond if the carrier requests an appointment and provide safe, lawful access. Unless checkout or the carrier expressly says otherwise, standard delivery does not include indoor placement, unpacking, assembly, wall installation, packaging removal, or removal of an old item.

Signal BORDER — duties or customs review may occur

Customs authorities or carriers may assess import duties, taxes, brokerage, or similar destination charges. Unless final checkout expressly includes them, the recipient is responsible for those amounts. Bexemi cannot control customs decisions, inspection time, or resulting delay.

Signal HOLD — movement is delayed or tracking pauses

Weather, carrier congestion, remote delivery, access problems, security review, customs, or local disruption can affect transit. Review the latest scan and attempted-delivery message. If tracking remains unchanged for an unusual period, email support@bexemi.com; we will inspect the available record and coordinate with the carrier or fulfilment provider when appropriate.

Signal LANDED — the parcel shows delivered

Confirm the address and check with household members, reception or building staff, parcel lockers, neighbors, and safe locations. If it remains missing, contact us promptly. The evidence requested and remedy available can vary by carrier, shipment, and applicable law.

Signal CHECK — inspect before assembly, charging, or use

Keep cartons, protective inserts, labels, instructions, and every component until inspection is complete. Do not assemble damaged furniture, mount a damaged fan, connect damaged electrical parts, charge a compromised battery, or use broken glass or mirrors. Photograph the full item, affected detail, packaging, label, and visible impact. These records help us evaluate parts, replacement, refund, or a carrier claim.

Signal RETURNED — refused, unclaimed, or undeliverable parcels

If a shipment is refused, unclaimed, or returned because customer-provided information or access was incorrect, actual return or redelivery costs may be deducted from a refund where permitted. Original shipping is refundable only when our error or applicable law requires it.

Send a signal to support

Email support@bexemi.com with the order number, recipient name, relevant tracking numbers, and a concise description. Include photographs when the carton, item, glass, mirror, battery, electrical component, or hardware is affected.