Return & Refund Policy

Last updated: September 8, 2026

A Bexemi return passes through three gates: timing, condition, and resolution. This policy applies to purchases from bexemi.com and does not reduce consumer rights that cannot be waived. Start every request at support@bexemi.com before sending an item.

Gate one — is the request on time?

Our current operating default allows a return request within 30 calendar days after delivery. Include the order number, item, reason, and photographs when something arrived wrong, damaged, defective, or incomplete. Contacting us does not require you to surrender rights that apply under local law.

Gate two — is the item in returnable condition?

For a preference return, the item should be unused, unaltered, unwashed, and unassembled where reasonably possible, with all parts, accessories, cables, hardware, manuals, tools, protective materials, and original packaging. Wearable items should be tried only for fit over clean clothing and returned without odor, marks, washing, or use. Proof of purchase is required. Missing components, use, customer-caused damage, or inadequate return packing may lead to refusal or a reduced refund where law allows.

Gate three — was the return authorized?

Wait for authorization, packing instructions, and the designated destination. Return locations can differ from the address printed on the outbound carton. An unapproved shipment may be delayed, refused, or misrouted. Use a tracked service and keep the receipt when instructed; Bexemi is not responsible for an unauthorized return lost in transit.

Condition lane: heated apparel and rechargeable warmers

Disconnect or remove the power source as product instructions require. Do not wash a garment being returned for preference. Stop using and do not recharge an item with swelling, leakage, unusual heat, impact damage, frayed wiring, or another safety concern. Tell us what happened and keep the item isolated from heat and moisture while awaiting instructions. Shipping rules for batteries may affect the available return method.

Condition lane: fans, lighting, and electrical products

Do not install, mount, modify, or energize an item that arrived damaged, incomplete, or incompatible with the ordered variant. Include photographs of plugs, cables, sockets, controls, mounting parts, packaging, and labels when relevant. For a wall-mounted product, do not create new holes or alter hardware after identifying an issue.

Condition lane: desks, vanities, mirrors, and glass furniture

Count parts and inspect panels, finishes, glass, mirrors, frames, wiring, drawers, fasteners, and hardware before assembly. Stop if anything is wrong or damaged. Keep edge protectors, foam, cartons, and inserts. Furniture return transport can be expensive because of size, weight, multiple cartons, and protective packing; photographs help determine whether a part, replacement, collection, or another solution is appropriate.

Resolution board — damaged, defective, incorrect, or incomplete

Contact us as soon as practical and, when possible, within 48 hours of delivery. Keep all packaging and components. After review, the appropriate response may be a missing part, replacement component, replacement item, repair option, refund, or another remedy required by law. We cover suitable return costs when required for goods that arrived defective, damaged, materially misdescribed, or incorrect.

Resolution board — preference return

For an eligible preference return, the customer generally pays the actual return cost. If we supply a label or arrange collection, that cost may be deducted from the refund where lawful. Original shipping is refunded only when our error or applicable law requires it. Pack fragile, electrical, battery-powered, wearable, and furniture items so they can survive the return route.

Items outside the preference-return route

We do not accept preference returns for gift cards, customized or personalized items, hazardous materials, goods marked final sale where lawful, or items that cannot be safely resold because they have been used, washed, altered, assembled beyond reasonable inspection, or returned incomplete. These limits do not remove remedies for defective, damaged, materially misdescribed, or incorrect goods.

Exchange route

For an eligible preference exchange, the clearest route is usually an authorized return followed by a separate new order. Do not place a duplicate order for damaged or incorrect goods before we review the case, because that can create overlapping charges or deliveries.

Cancellation before dispatch

Email us immediately. We will try to intercept the order, but cancellation or changes are not guaranteed once processing begins. A dispatched order follows this return process.

Refund outcome

After the authorized return arrives, we inspect it and communicate the decision. Approved refunds are issued to the original payment method, typically within 10 business days after approval. A bank or processor may need additional posting time. If 15 business days have passed since approval, check with the payment provider and then contact support@bexemi.com with the order number and approval message.