Store FAQ
Orders and payment
Which payment cards are accepted?
Checkout supports Visa, Mastercard, American Express, Discover, JCB and Diners Club. Availability can depend on the card issuer and billing location.
Which currency is used?
Bexemi product prices, shipping thresholds and order totals are displayed in United States dollars (USD) unless checkout clearly states otherwise.
Can I change or cancel an order?
Email support@bexemi.com as soon as possible. We will try to help, but changes or cancellation cannot be guaranteed after processing begins.
Shipping and delivery
How much is shipping?
For eligible destinations, orders with a merchandise subtotal below USD 36 have USD 6 standard shipping. Orders with a merchandise subtotal of USD 36 or more qualify for free standard shipping.
How long does delivery take?
Orders are normally processed within 3 business days. Estimated transit after dispatch is 5–15 business days. These are estimates, not guaranteed delivery dates.
How do I track an order?
Use the tracking number from the dispatch email on our Track Order page. The carrier may need up to 48 hours to show the first scan.
What happens if the carrier confirms the parcel is lost?
After the carrier investigation confirms a parcel is lost, Bexemi will send a replacement at no charge within 3 business days.
Returns and support
How do I request a return?
Contact support@bexemi.com within 30 calendar days after delivery before sending any item. Include the order number and a description of the request.
How can I contact support?
Email support@bexemi.com. Customer Support: Available 24 hours a day, 7 days a week.