Track Order

Use the tracking number from your dispatch email in the tracking form below. A carrier may need up to 48 hours after dispatch to show the first scan.

If tracking has not updated

Check the full tracking history and allow time for the first carrier scan. If the status remains unchanged for an unusual period, email support@bexemi.com with your order number, tracking number and delivery name.

If a parcel shows delivered but is missing

Check the delivery address, household members, reception or building staff, parcel lockers, neighbors and safe locations. If it is still missing, contact us so we can coordinate an investigation with the carrier.